Frequently Asked Questions

  • Am I buying original Ipanema Flip Flops?

    Yes! is an official online retailer for Ipanema Flip Flops. All of our items are genuine and authentic.


  • Are Ipanema Flip Flops recyclable and vegan friendly?

    Please click here for Grendene Sustainable Development Policy.


  • What size should I order?

    Please refer to our Size Guide for assistance.


  • What payment methods are accepted?

    We accept Visa, Mastercard, American Express, Maestro, Delta, Electron and also PayPal. Payment for all orders is completed once the order has been successfully placed. Prices are shown inclusive of UK VAT at 20% where applicable. pay all VAT where due direct to UK customs.

    If you are buying from outside the UK, your credit card will be debited in UK pounds and your credit card company will exchange it into your home currency at the time of the transaction. Please note that prices shown in € (EUR) and $ (USD) are indicative only and the actual amount you pay will depend on the exchange rate at the time of purchase and your credit card provider.

    Snowmann Limited, or any website operated by Snowmann Limited, cannot be considered a lender and acts only as an introducer. The credit product is provided by Klarna Financial Services UK Limited. Credit is only available to permanent UK residents aged 18 and over, depending on their status. Terms and conditions apply. Please note that Pay in 30 days and Pay in 3 instalments are not regulated by the FCA.

    Klarna's Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Late fees may apply. Ts&Cs apply.

  • Why has my payment been declined?

    For your own protection we take card security very seriously. Card payments can be declined for a variety of reasons. Usually the reason is the address / postcode / CV2 (three digit security code) number does not match correctly, so make sure you:

      • Check your card is not out of date.
      • Check all address and card date details are correct
      • If the problem persists please contact your bank or card issuer.


  • Why am I asked for additional security information if I pay with my debit card?

    All UK Banks require that online retailers use 3D secure with all debit cards. 3D Secure is an authentication scheme that requires the cardholder to enter an additional password when they make an online purchase. The addition of password protection allows extra security on transactions that are processed online.

    We also undertake rigorous security checks to ensure we protect cardholders as much as we possibly can. The Customer Service Team may email you requesting further information in order to verify you as the cardholder. reserve the right to cancel your order if our security checks are not successful.


  • How will my order be posted?

    Please click here for dispatch and delivery information.


  • How do I cancel my order?

    Please Contact Us or email the Customer Service Team at quoting your order number and stating that you wish to cancel your order.

    Please be aware that orders cannot be cancelled once they have been dispatched.


  • What is your returns policy?

    Please click here for returns information.


  • Why have I not received an email from

    Please ensure your email address associated to your order is correct and also check in your junk or spam folder in your email account.


  • Do you run promotions?

    Yes we do! Please subscribe to our newsletter so you are notified promptly of all promotions.

    During promotional periods where a discount is offered at checkout, all other discount codes cannot be used in conjunction with the running offer.

If you have any queries please visit the Contact Us page or email the Customer Service Team at